Agent Thrift Customer Reviews Main Hub

All sales are final, and we do not offer returns or exchanges in most circumstances. If we’ve listed an item incorrectly or there’s a problem with your order, we will make it right. Reach out to our team explaining the situation and we'll get back to you as soon as possible!

Most of our items are in "pre-owned" condition and may exhibit small flaws in accordance with normal wear. We try our best to detail these flaws in our product photos and descriptions, 

We will not accept returns based on an item's fit. If you have any doubts as to whether an item will fit, please request measurements and we will be happy to assist. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us via the Contact page, or via direct message on Instagram. If your return is accepted, we’ll send you a return shipping label, or instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.